If you’d like to compliment us, we’d love to hear from you! Please email us here or click here to complete the contact us form.
Equally, if you want to make a complaint or have a problem understanding something we’ve done, please let us know so we can address the problem.
We’re here to make shopping easy, so if you think we’ve failed in any way, you can be rest assured that we will be committed to resolving the issue.
To make a complaint:
Email us here or contact our Customer Service team to discuss your complaint on 0800 466 334.
If our Customer Service team are not able to resolve the matter, your complaint will be referred to our issues resolution team who will respond to your complaint within 2 business days with a resolution or update. Your complaint will be investigated and handled fairly. We will keep you up to date with progress if it’s something we can’t resolve for you immediately.
If you’re still not satisfied:
If you feel that we have not addressed your complaint fully, your next step is Financial Services Ltd (FSCL), the external dispute resolution scheme for our industry. FSCL’s service does not cost you anything.
| Call: | 0800 347 257 |
| Email: | complaints@fscl.org.nz |
| Post: | Financial Services Complaints Limited PO Box 5967 Lambton Quay Wellington 6145 |
Please be advised that if you haven’t tried to resolve your complaint with us first, the Financial Services Complaints Limited will direct your complaint to us.